Do you offer installation?
Yes, we provide security camera installations and we work with the best products and makes the market has to offer.
Do I need to have power at every single camera?
Every security camera must have power but you don’t got to run or have a power outlet next to every camera. All of our security cameras go with pre-made power and video wire with connectors. All security cameras are often powered with plug-in power supplies on a power supply next to your recorder. We also offer multi-camera power supply which will be mounted in a central location with power wires (two conductors/twisted) running to every camera.
Can I watch my system from a remote location?
Yes, you can watch your security cameras from a distant location thru any device from anywhere in the world. You’ll need internet access at both locations. We recommend that you have a high-speed internet connection.
You can either use the web Explorer browser or our remote client software that you simply install on the remote computer to access your surveillance camera system. All software is included in our installation. No fee is required to run the remote access app.
I forgot my username and password. How can I change it?
Depending on what system you’re using, you’ll always recover the password and username thru the system in LogIn by clicking on Forgot Password. As a security company, we don’t keep any client private information.
Does your system support audio and how does it work?
Yes, our system supports audio. It supports one audio channel for each video channel. A microphone kit could be required for every audio channel desired.
What is your warranty on your products?
All of our security cameras and products carry a one-year warranty from the time of purchase. Covers all product malfunctions and or defects, but doesn’t cover acts of nature, crime and or misuse.
What is your repair policy and what can I expect?
All defective products, including security cameras, that are within warranty are eligible for return for repair. you need to call our office about the defect and schedule an appointment for a technician to come back and repair the equipment.
Can outdoor cameras be used indoors or vice versa?
Outdoor cameras can be used indoors but indoor cameras can’t be used outdoors. Dome cameras shouldn’t be used outdoors unless protected completely from the weather . and a few outdoor cameras aren’t totally designed to be indoor, where you would like as much privacy as possible, so it’s always recommendable to use indoor cameras that are more discreet.
Are my current cameras and/or system compatible with your hardware?
Provided that your CCTV system is ready, it should work. Our hardware works with most CCTV equipment but we don’t guarantee that it’ll work with every system. Our professional team, will asses your system and quote you on the simplest custom plan for your needs.
How much video and or recording time can I get with your security cameras and equipment?
It depends on what sort of equipment you’ve got . Many things can impact the amount of video which will be stored. What memory capability your DVR has, what percentage security cameras you’ve got , the resolution you employ , which all translates into heavier data. The more cameras you’ve got , the more data you’ll get too. you’ll increase recording by following these recommendations:
Add more hard drive space.
Use Motion Activated recording only.
Reduce the amount of frames per second each camera is recording.
Reduce the recording Resolution.